This guide will explain how to set up your device to access the eduroam Wi-Fi network available at all campuses and accommodation sites. Using the eduroam configuration assistance tool Switch on your smartphone, tablet or laptop and check that Wi-Fi is enabled Scan the displayed code with your favourite QR scanner app or access it from the following location: https://cat.eduroam.org/?idp=2064 Download and install the application Using the geteduroam tool Switch on your smartphone, tablet or laptop and check that Wi-Fi is enabled Scan the displayed code with your favourite QR scanner app or access it from the following location: https://www.geteduroam.app Download and install the application Next, open the app   Your login details must be entered in the following format: Type of User Login ID or IDENTITY Staff username@ucb.ac.uk Students Student ID@student.ucb.ac.uk For example;- A staff member with a login of asmith would need to enter a login name or Identity of asmith@ucb.ac.uk (this is the same as your email address but without the dot, i.e “.”) A student with a Student ID of abc12345678 would need to enter a login name or Identity of abc12345678@student.ucb.ac.uk Your device will now be set up to connect automatically to the eduroam wireless network. Connecting Manually On your wireless device, select the wireless network eduroam  Upon connecting, you will be prompted to enter your username and password. Your login details must be entered in the following format Type of User Login ID or IDENTITY Staff username@ucb.ac.uk Students Student ID@student.ucb.ac.uk For example;- A staff member with a login of asmith would need to enter a login name or Identity of asmith@ucb.ac.uk (this is the same as your email address but without the dot, i.e “.”) A student with a Student ID of abc12345678 would need to enter a login name or Identity of abc12345678@student.ucb.ac.uk At the login prompt enter your username and password and then connect. Note: Warnings about Certificates or Trust can be safely ignored Your device will now be set up to connect automatically to the eduroam wireless network. Troubleshooting Some wireless devices may need advanced configuration before a successful connection can be made. If your device is experiencing difficulties connecting then can you check that the below advanced settings are selected. SSID/Network Name eduroam Identity Enter your UCB computer login name Password Enter your UCB computer login password Security Type WPA2-Enterprise or 802.1x EAP Encryption Type AES EAP Type PEAP or Protected EAP Inner EAP Type or Phase 2 Authentication EAP-MSCHAP-V2 or MSCHAPV2 or MS-CHAP version 2 Certificate Server unticked or do not check or do not validate or none Login Details (Windows 7 or Vista) Untick “use my windows login ID and password” Any issues, Please feel free to submit a ticket via the IT SupportPortal: https://ucb.freshservice.com/support/home.  Location: The lower ground floor at The Link and the ground floor at McIntyre House Telephone: 0121 232 4466 (Extension 2666)    

All University staff and students have access to Microsoft Office 365 for free (which includes Outlook, OneDrive, Word, Excel, PowerPoint etc.) on 4 different devices including mobile devices (iOS and Android), laptops and desktops including Windows and Mac devices. Office 365 will deactivate shortly after graduation for students. <span class="fr-mk" style="display: none;"> </span> How do I install it on my devices? <span class="fr-mk" style="display: none;"> </span> Windows and Mac Go to the main UCB website (www.ucb.ac.uk), then select the “Student Email” link at the bottom of our home page. This will direct you to Office 365 log on page. (Alternatively you can go to portal.office.com). In the sign in box enter your student email address, for example AAA12345678@student.ucb.ac.uk (please see our student email guide for details regarding accessing your student email on PC and mobile devices) and then click “Next”. Now enter your student password (password used to log onto the PCs) then click on “Sign In”. The Office 365 portal will load once you have signed in. There will be an “Install Office” button on the right hand side towards the top, click this to install Office 365 on your device. When you use Office for the first time, you will need to sign in to activate the software so you can use it without interruption. Please sign in using the same details as used in step 2 and 3. Once you have signed in, you also have access to your UCB OneDrive in the File > Save As and Open menus. You should save your work to UCB OneDrive (which is also available on your mobile devices and UCB student computers). Please see our OneDrive guide for further details. iOS, Android and Chromebook Go to the Apple App store or Google play store, search for Word, PowerPoint, Excel. Once downloaded open up the app and sign in using your student email address AAA12345678@student.ucb.ac.uk and your student password to access all the features each app provides. Any issues, Please feel free to submit a ticket via the IT SupportPortal: https://ucb.freshservice.com/support/home.  Location: The lower ground floor at The Link and the ground floor at McIntyre House Telephone: 0121 232 4466 (Extension 2666)    

Grammarly Premium is free for University staff and students What is Grammarly? Grammarly's writing app makes sure everything you type is not only correct, but also clear and easy to read.  Grammarly's algorithms flag potential issues in the text and make context-specific suggestions to help with grammar, spelling and usage, wordiness, style, punctuation, and even plagiarism. How to sign up To sign up for a University College Birmingham Grammarly account (premium edition), follow the instructions below:   visit grammarly.com/enterprise/signup Provide your name, student or staff email address (ABC12345678@student.ucb.ac.uk or Jbloggs@ucb.ac.uk) and set up a password. Check your inbox for the verification code and enter it in the box provided on the signup page. Using Grammarly In addition to the online Grammarly Editor, Grammarly also offers a free browser extension for Chrome, Safari, Firefox, and Edge, which corrects hundreds of types of errors. Grammarly for Chrome, Grammarly for Safari, Grammarly for Firefox, and Grammarly for Microsoft Edge bring Grammarly’s powerful algorithms straight to your favourite sites. Use Grammarly on other platforms: Grammarly Add-in for Microsoft® Office adds your favourite writing assistant to Microsoft® Word and Outlook on Windows. Grammarly for Microsoft Word on Mac enables you to check your documents on the spot, with no interruptions to your writing process. Grammarly's native app for macOS & Windows allows you to access Grammarly directly from your desktop with one click. Grammarly for iOS and Android ensures everything you write on mobile is mistake-free. Grammarly for iPad allows you to access the Grammarly Editor directly from your iPad.  Grammarly® Handbook, an online guide explaining English grammar and style. Grammarly Facebook community and Twitter account, both of which provide fans with fun grammar tips and discussions. The Grammarly Blog offers daily tips, fun commentary, and valuable insights from the wonderful world of writing and grammar. Any problems? Any issues, Please feel free to submit a ticket via the IT SupportPortal: https://ucb.freshservice.com/support/home.  Location: The lower ground floor at The Link and the ground floor at McIntyre House Telephone: 0121 232 4466 (Extension 2666)     Any Grammarly queries, please visit the ASC (6th floor of The Link).

Printing to a University printer when using a personal device is possible when using one of the following operating systems: Windows Mac OS Chrome OS To enable mobility printing please follow the below steps: 1.  Open your device's browser and navigate to the University College Birmingham Print Portal using the below address:      https://print.ucb.ac.uk 2.  From the menu choose Mobility Print    3.  Under Step 1 click on Download and run Mobility Print to install the printer client on your device and follow any on-screen instructions.        Once the printer client is installed under Step 2 click Connect and get my printers to automatically configure the printer client        4.  You should then receive a notification when the printer is installed, it will be called UCB-Printer 5.  The first time you print to UCB-Printer you will be prompted to enter your University username (student ID) and password, then click Sign in and print       6.  Once you have printed, you will need to visit a University printer and release the document. Unreleased jobs will be automatically deleted after one week.

You are assigned £5 credit at the start of every academic year while you are a student at University College Birmingham. Staff are not required to do this as printing has no cost.  1.  Log into your Print Portal account at https://print.ucb.ac.uk with your university student ID (e.g. ABC1234567) and password.      If you’re using your mobile to access the site, you will need to click View in Desktop mode        2.  From the menu, choose Add Credit        3.  Select the amount you wish to add (between £1 to £20) and click Add Value      Please ensure when adding credit to your printing account, you choose the correct amount you want to top up. Incorrect top-ups are non-refundable or transferable.       4.  You will then be re-directed to the WorldPay Gateway.  Select your payment method (Visa, MasterCard etc)       5.  You will then be asked to enter your card details and billing address.  Ensure you have ticked the captcha box and then click Make Payment 6.  Once payment has been made, you should receive a confirmation message, and the credit should be added to your balance after a few moments.     Any issues, Please feel free to submit a ticket via the IT SupportPortal: https://ucb.freshservice.com/support/home.  Location: The lower ground floor at The Link and the ground floor at McIntyre House Telephone: 0121 232 4466 (Extension 2666)    

Please ensure when adding credit to your printing account, you choose the correct amount you want to top up. Incorrect top-ups are non-refundable or transferable. The university does not provide cash refunds for print credit. Print credit refunds will only be provided on the following basis: Poor print quality Paper jam Job has been released but does not print Print credit refunds will only be considered if reported to ITSU or a member of Library staff within 24 hours. Print credit refunds will not be provided for the following: Wrong print or job settings set by the user Unspent credit in your printer balance Printing the wrong document How to request a print credit refund: To request a print credit refund, you will need to log a ticket using the Helpdesk available on all University PC desktops using the below shortcut.

The below guides explain how you can use University College Birmingham printers and how to access the Print Portal, including adding credit and printing from personal devices. How much does it cost to print? Staff are able to print at no cost. Students are assigned £5 credit at the start of every academic year whilst studying at University College Birmingham.  Printing Costs A4 black and white (1p per side) A4 Colour (5p per side) A3 Black and white (2p per side) A3 Colour (10p per side) To view your print credit balance, transactions, configure mobile printing and top up your credit, you can use the Print Portal and, if prompted, sign in with your university student ID (e.g. ABC1234567) and password. A shortcut to the Print Portal is available on the desktop of all University PC’s. For instructions on how to add credit and print from your personal devices, click on the links below: How to add Print Credits Printing Refund Policy Print from Personal Devices (Mobility Print) How to send your files to print from any University student computers When you send your document(s) to print, send them to the "UCB-Printer". By default, your documents will print double-sided and in Black & White. When you send documents to print, they are queued and can be released and printed when signing into any printer at the University College. To print in colour, click on Printer Properties, then change the Colour Mode as shown below. To change the paper size, you can select from either A4 or A3. You can also choose stapler settings if a stapler is available at your location. Printer sign-in process 1)  Login with your ID card Hold your ID card to the contactless reader on the machine The first time you use your ID card on the printer, hold it against the reader until it beeps, then enter your username and computer password and click Associate card to register your card       2)  Login with Network Credentials Select Username and Password and then press Username on the touch-screen and sign in with your University student ID (e.g. ABC1234567) Press Password on the touch-screen and enter your computer password Press OK and Log In       How to Print To release all your queued documents, press Print All To release specific documents, press the Print Release icon and select the documents you wish to print, then press Print             How to Copy To copy a document, press Copy until you reach the copy options screen as per below, then press the green Start button             How to Scan To scan a document, press Scan       Select the scan option you require       Adjust your scan options if needed using the Settings button       Any issues, Please feel free to submit a ticket via the IT SupportPortal: https://ucb.freshservice.com/support/home.  Location: The lower ground floor at The Link and the ground floor at McIntyre House Telephone: 0121 232 4466 (Extension 2666)    

To print in A1/A2 sizes on campus, kindly refer to the below guide. When attempting to produce prints of this size, it's crucial to be aware that campus printers lack direct compatibility for such dimensions. However, a viable workaround involves utilizing poster printing methods.  Initially, for printing an image or document in this specific size, it is essential to save it as a PDF. To achieve this, navigate to File, select Export, and then choose Create PDF/XPS document. It's worth mentioning that this method is most effective for images, as printing across two/four A3-sized pages may result in text being cut in the middle. Next, choose a destination to save the exported PDF file. After completing the previous step, the PDF should open automatically. From there, click on "File," then select "Print," and the following window should emerge. Choose "Properties" and ensure that the document size is configured to A3. Confirm that the duplex/2 sided printing option is set to off, select your preferred colour settings, and then click OK. Select "Poster" under the "Page Size & Handling" section. Adjust the tile scale to accommodate the contents of your image or document. Experiment until the preview on the right side appears accurate. If the right-side image doesn't update after modifying the tile size, click in the overlap box to ensure the tile size refreshes. There isn't a fixed percentage that universally works; you'll need to experiment to determine what suits your needs. Just for reference, A2 is equal to 2 times the size of A3, and A1 is equivalent to 4 times the size of A3. Therefore, the tile size for A1 needs to be larger to span across 4 pages, as illustrated below. Once you have completed these steps, proceed to click "Print." This is the sole workaround available on site for our printers. If you encounter any further issues despite following this guide, please submit a ticket through: https://ucb.freshservice.com/support/home IT Services University College Birmingham IT Support Portal: https://ucb.freshservice.com/support/home Website: www.ucb.ac.uk